Support
Hello I'm friendly Ed Davis. I help provide participant
technical support for E-Democracy.org.
We are glad to help you with any support question, please e-mail support@e-democracy.org
or use our web-based contact form.
When requesting support please specify the forum(s) with which you
are having trouble. If you received an error message please copy the text into your message to speed up resolution.
We strive to acknowledge and initially address your support queries within 24 hours on week days. However, please allow 36-48 hours
for processing your requests especially on the weekends since we spend time with our families as well. Your crucial
donations to E-Democracy.org make this support service possible. Thank you.
For self-help, you may also consult the FAQ or User Manual for all sites using the GroupServer software that we use.
Here are some more answers to frequently asked support questions:
- Password - If you do not remember your password, please reset your password
and then login. You may use any of your registered e-mail addresses to login.
- E-mail Digests, Web-Based, Other Account Settings - Once you have logged in you can update your
e-mail setting by clicking your "profile" link on the top right tab. Then from the menu options on the left, you may add/delete e-mail addresses, change
email delivery type (one per posting [default], daily digest, web-based, or unsubscribe), change your posting image, change your profile,
and change your password without a verification email.
- Posting Blocked/Moderated - Most forums limit people to two or three posts in 24 hours. Most new members will
find their initial posts moderated as a spam protection measure until such time that we manually set you to unmoderated. As many of our
volunteers use mobile phones to approve moderated posts rapidly, being set to unmoderated may not happen immediately after your first post. Also, sometimes we simply miss a moderation request. Contact us if a post has not been approved within 24 hours.
- What's Public? - Most everything. As noted in our privacy policy, we are a
"public life" project by design. Forums and profile fields are public unless something is clearly labelled private.
Outside of our main forums, we do host some private online groups which are not open to all and they are labelled as such.
As some neighborhood/neighbourhood forums serve smaller population areas we are aware that some users are concerned about
being overexposed via Google Search. If this concerns you, we encourage you to limit your posting as openness and accessibility
are central to inclusively reaching more community members. Further, as a web-friendly "e-mail list" platform and as stated in the
"Post visibility: public" notice where you post via the web, posts will include your direct e-mail address. Other e-mail-based users
may reply to you privately. This is standard for all e-mail lists across the Internet.
- Deleting Accounts or Deleting or Editing Posts - If you have never posted on this site, you may request that your account
be fully deleted. If you have posted, per our long-established real name-based anti-censorship approach, your account is needed to maintain an accurate
record of what was said in "public life" like the expectation with a print letter to the editor. As posts are immediately distributed to
hundreds of people, we ask that you carefully consider what you are sharing before you post. We do have a limited forum content
removal policy for extremely serious situations. Because posts may not be edited, we encourage you to post a follow-up post with
corrections of substance (not spelling, etc.).
The content of your public profile may be edited as long as your real name remains discernible. Adding a simple space within your name may reduce your profile page's visibility on Google.
- Issues Forums for Participants - We are drafting a
guide for participants and a detailed list of answers
to frequently asked questions.