Tiago Piexoto with the World Bank and Jonathan Fox at American University
collaborated on a background paper released alongside the World Bank's
major Digital Dividend report (bonus links below).
Amazingly, it reviews 23 ICT projects designed to raise citizen voices in
governance. This is incredibly important research.
The full paper in PDF is at:
http://po.st/citizenvoicegovresponsedw
Abstract:
When Does ICT-Enabled Citizen Voice Lead to Government Responsiveness?
World Development Report
Background Paper - Digital Dividends
This paper reviews evidence on the use of 23 information and communication
technology (ICT) platforms to project citizen voice to improve public
service delivery.
This meta-analysis focuses on empirical studies of initiatives in the
global South, highlighting both citizen uptake (‘yelp’) and the degree to
which public service providers respond to expressions of citizen voice
(‘teeth’).
The conceptual framework further distinguishes between two trajectories for
ICT-enabled citizen voice: Upwards accountability occurs when users provide
feedback directly to decision-makers in real time, allowing policy-makers
and program managers to identify and address service delivery problems –
but at their discretion.
Downwards accountability, in contrast, occurs either through real time user
feedback or less immediate forms of collective civic action that publicly
call on service providers to become more accountable and depends less
exclusively on decision-makers’ discretion about whether or not to act on
the information provided.
This distinction between the ways in which ICT platforms mediate the
relationship between citizens and service providers allows for a precise
analytical focus on how different dimensions of such platforms contribute
to public sector responsiveness.
These cases suggest that while ICT platforms have been relevant in
increasing policymakers’ and senior managers’ capacity to respond, most of
them have yet to influence their willingness to do so.
Clift notes:
* To discuss this report:
http://facebook.com/groups/opengovgroup
I invite you join E-Democracy.org's nearly 5,000 member Facebook Group on
Open Government and Civic Technology. Quality -global- exchanges daily.
* For the larger Digital Dividends report, see:
http://po.st/worldbankdigitaldividendsreport
Note the 15 background paper of which the paper above in included:
http://www.worldbank.org/en/publication/wdr2016/background-papers
* Follow the authors on Twitter:
http://twitter.com/participatory
https://twitter.com/jonathanfox707
* Follow me:
http://twitter.com/democracy
http://dowire.org - E-newsletter since 1998
http://1radionews.com - My world radio app
Steven Clift - Executive Director, E-Democracy.org
<email obscured> - +1 612 234 7072
@democracy - http://linkedin.com/in/netclift
collaborated on a background paper released alongside the World Bank's
major Digital Dividend report (bonus links below).
Amazingly, it reviews 23 ICT projects designed to raise citizen voices in
governance. This is incredibly important research.
The full paper in PDF is at:
http://po.st/citizenvoicegovresponsedw
Abstract:
When Does ICT-Enabled Citizen Voice Lead to Government Responsiveness?
World Development Report
Background Paper - Digital Dividends
This paper reviews evidence on the use of 23 information and communication
technology (ICT) platforms to project citizen voice to improve public
service delivery.
This meta-analysis focuses on empirical studies of initiatives in the
global South, highlighting both citizen uptake (‘yelp’) and the degree to
which public service providers respond to expressions of citizen voice
(‘teeth’).
The conceptual framework further distinguishes between two trajectories for
ICT-enabled citizen voice: Upwards accountability occurs when users provide
feedback directly to decision-makers in real time, allowing policy-makers
and program managers to identify and address service delivery problems –
but at their discretion.
Downwards accountability, in contrast, occurs either through real time user
feedback or less immediate forms of collective civic action that publicly
call on service providers to become more accountable and depends less
exclusively on decision-makers’ discretion about whether or not to act on
the information provided.
This distinction between the ways in which ICT platforms mediate the
relationship between citizens and service providers allows for a precise
analytical focus on how different dimensions of such platforms contribute
to public sector responsiveness.
These cases suggest that while ICT platforms have been relevant in
increasing policymakers’ and senior managers’ capacity to respond, most of
them have yet to influence their willingness to do so.
Clift notes:
* To discuss this report:
http://facebook.com/groups/opengovgroup
I invite you join E-Democracy.org's nearly 5,000 member Facebook Group on
Open Government and Civic Technology. Quality -global- exchanges daily.
* For the larger Digital Dividends report, see:
http://po.st/worldbankdigitaldividendsreport
Note the 15 background paper of which the paper above in included:
http://www.worldbank.org/en/publication/wdr2016/background-papers
* Follow the authors on Twitter:
http://twitter.com/participatory
https://twitter.com/jonathanfox707
* Follow me:
http://twitter.com/democracy
http://dowire.org - E-newsletter since 1998
http://1radionews.com - My world radio app
Steven Clift - Executive Director, E-Democracy.org
<email obscured> - +1 612 234 7072
@democracy - http://linkedin.com/in/netclift
