Post in Minneapolis Wi-Fi: Time to Pull the Contract?

Mar 23 03:37 UTC

I would like someone from USI or the city to enter this thread. There is a lot
of mistaken information in it, and we could use an infusion of facts. I
personally tried USI service, and at our house, even with a Ruckus, it was
unworkable. I am considering trying it again, as DSL is slow and overpriced,
and I understand that USI now offers external antennas for folks who cannot get
adequate service with a Ruckus alone. I'm told they simply need more radios per
unit area, but we'll see if they can find a less drastic solution. It's not
just a matter of adding a few more radios , but repositioning many also, to
truly optimize the network. Very expensive. I was told the city services are
provided by USI, but they are not WiFi, and are done through licensed
frequencies served by the same equipment. Someone should clear that up for us.
I want this service to be successful, but it clearly has growing pains. USI has
done a poor job of PR and it's Web page is one of the most static business web
pages I have ever seen. It's remarkable to me that a company in the internet
business can be so clueless as to how a dynamic web presence adds value to
enterprise. What a lost opportunity for them!

Jack Ray
Cooper