15. Moderating or facilitation discussions
From:
Andrew Acland
Date:
2005 Dec 09 15:02 UTC
Short link
At the risk of over-participating, my response to Gez's excellent point is that
you should not even start the process unless you know exactly what you will do
with the responses that you get.
This means anticipating all the possible types of responses - e.g.
observations, complaints, ideas, recommendations, warnings, information etc -
and having a plan for dealing with them. This should be done at the outset as
part of the design process.
If not, you risk raising and disappointing expectations, annoying people and
discouraging them from participating in future, and contributing to many
people's belief that much public engagement and consultation is essentially
fraudulent.
.